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Common Garage Door and Operator Difficulties
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Hobbs Door not only deals with
garage door installation, but also the service after the installation of the
garage door. We service
Virginia Beach and the surrounding areas.
It can be helpful to determine before calling for garage door service whether the problem you are experiencing is related to the overhead door or the electric garage door operator.
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I can't seem to open my garage door with the remote control.
Why can't I open my door manually?
My remote will only work when I am very close to my garage.
My garage door will only close if I hold the wall button down until the door reaches the floor.
My garage door operator reverses mid-cycle for no apparent reason.
My keyless entry doesn't work.
I lost my remote control. How can I deactivate it?
Can I get a new remote control?
Sometimes my door works and sometimes it doesn't.
I can't seem to open my garage door with the remote control.
Check these items: If you haven't lately, replace the battery. If the wall control has a vacation lock, make sure it is not activated. Is the operator receiver's antenna fully extended? Is the remote control programmed to the opener? Did you just experience a power surge that damaged other electrical components in your home? Do you have a GFI circuit powering the garage that is tripped?
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Why can't I open my door manually?
If the power is out and you are trying to open the door manually, have you pulled the release handle to separate the operator from the door? Is the spring broken? Are the cables detached or broken? Is the door locked? If you've recently painted the door, have you painted the doorstop to the door?
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My remote will only work when I am very close to my garage.
This is perhaps the most frustrating garage door operator problem. Garage door operator remote control systems are in a class of electronics governed by FCC rules. The rule states that the device may not cause harmful interference and must accept any interference received including interference that may cause undesired operation. (This is printed all over the receiver, transmitter, owner's manuals, etc) Maximum range is 150 feet. However, if the remote works from 30 feet, it is considered acceptable. (old operators, under different FCC rules, had a much greater range) Interference is becoming more common as wireless electronic items proliferate. If you have any of those items in your home, including wireless routers, try your garage door remote control system with the items turned off and unplugged. Improperly grounded electrical connections can also interfere, so power down items in the garage area and test the system. Oceana area residents in particular are subject to problems caused by proximity to the naval base. If the interference is sometimes worse than others, there is nothing wrong with the operator's remote control system, and it is an indication of interference from somewhere other than your home. If all else fails, contacting the manufacturer of the operator may enable you to qualify for receipt of a different mHz system.
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My garage door will only close if I hold the wall button down until the door reaches the floor.
Your safety sensors are either damaged, misaligned, shorted electrically, or something is blocking the beam. Check for any obstruction and remove it.
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My garage door operator reverses mid-cycle for no apparent reason.
Seasonal changes can make the door appear to be temperamental. Consult your operator manual for up and/or down force adjustment information.
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My keyless entry doesn't work.
Are you using the correct entrance code? Does the keyless have a good battery?
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I lost my remote control. How can I deactivate it?
You can easily deactivate a remote, but you need to be aware that EVERYTHING will be deactivated, including HomeLink equipped devices. Then you can't use your other remote or device until you retune it. To erase all the remotes, keyless entry, and other devices, press the "program" button on the back of the opener's logic board and hold it for 10 seconds. Use your remaining remote to confirm erasure.
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Can I get a new remote control?
Absolutely! You just call in with the model number, and we'll ship one to you. The model number is usually on the back of a remote. Universal remotes are also available if you don't have a model number.
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Sometimes my door works and sometimes it doesn't.
When was the last time you had the garage door and remote control system serviced by a trained technician? Small factors can combine to create a temperamental door system that leaves you frustrated instead of convenienced. An experienced technician can survey, service, and repair your door and operator, often for less than you might expect.
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