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Overhead Garage Door/Operator Triage
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It is helpful to have some general information available before you call for service.
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Is it a door or an operator problem?
Is it an emergency?
When will you be home to let a service technician in?
What kind of garage door do you have?
What size door do you have?
What brand of garage door operator do you have?
Is it a door or an operator problem?
Briefly, if you can open the door manually, the problem is likely with the operator. If you can't open the door manually, even though the operator is disconnected, the problem is likely with the door.
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Is it an emergency?
If your only entrance to your home is through the garage, and the door won't open, your difficulty becomes an emergency. If your only car is inside the garage and the door will not open, it is an emergency. If the door is opened part way, and a cable is loose and/or the door is jammed in the opening, it can be labeled an emergency. If the spring is broken, and you have other access, and another vehicle, it is not an emergency. If the door or operator has not been working for three weeks and you are just now getting around to calling about it, it is not an emergency. We make every effort to get to urgent calls as quickly as possible, but we appreciate you not abusing the word "emergency."
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When will you be home to let a service technician in?
Most service requests take an hour or less to complete. We can schedule morning or afternoon appointments. We will start installation and most service request appointments as late as 3pm, service in zip codes 23320, 23322, 23464, and 23462 as late as 4PM, based on availability.
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What kind of garage door do you have?
Most doors are either wood or steel. (If you can't tell, does a magnet stick to it?) If it is steel, is it insulated or non-insulated? If your spring is broken, this information will assist the service technician in selecting the proper range of materials to bring with him for your repair. Generally, wood door springs are heavier (larger wire size, diameter, and length) than the steel door springs for the same size door. There are also problems specific to steel doors and not in wood doors and vise-versa.
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What size door do you have?
It is very helpful for the intake writer to know the size door you have. A "single wide" door is one less than 8 feet wide and up to 10 feet wide. A "car-and-a-half" door is one from 12 feet to 14 feet wide. A "double" door is 15 feet and wider. If you do not have a long tape measure, measure to the half-way point and double it. Heights for residential doors are usually 7 feet tall or 8 feet tall.
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What brand of garage door operator do you have?
For most modern operators, the brand name of the operator is printed or engraved on the remote control. Some of the older garage door openers had radio controls from a different manufacturer. The Code of Federal Regulations prohibits us from working on an operator that doesn't reverse when it encounters an obstruction. Indeed, parts for many of the older operators are not even available anymore. Some common operator brands are LiftMaster, Chamberlain, Craftsman, Genie, Allister, Allstar, Stanley, Challenger, Aviator. We do not repair WayneDalton iDrive. Your remote can have those names or others like Linear, Clicker, TriCode.
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